Deleting/Reporting Competitor Content on Google Business Profile

Deleting/Reporting Competitor Content on Google Business Profile:

  1. Document: Take screenshots of the image/content, date, and user.
  2. Report to Google:
    • Directly: Go to your GBP, find the image/review, click the three dots, and select “Flag as inappropriate.” Choose “Spam,” “Off-topic,” or “Advertising/Solicitation.”
    • Reviews Management Tool: Use google.com/business/workflow/9945796 to report and track.
    • Redressal Form: For persistent issues, use google.com/business/contact/business_redressal_form.
  3. Respond (Optional): Briefly and professionally state that the content is irrelevant and reported to Google.
  4. Follow Up: Check report status and appeal if necessary.

Preventing Future Abuse:

  1. Monitor Daily: Set up GBP notifications and regularly check your “Photos” and “Reviews” sections.
  2. Know Policies: Familiarize yourself with Google’s content guidelines (no spam, off-topic, advertising, conflict of interest).
  3. Get More Reviews: Actively encourage genuine customer reviews to dilute the impact of spam.
  4. Stay Active: Consistently post updates and add new photos to your profile.
  5. Utilize Q&A: Pre-emptively answer common questions.

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